these are a few concerns over the software and can easily be addressed but it seems like no one's addressing them.Īs pointed out, this is designed to be QUICK SUPPORT. i get enough grief with new customers freaking out over the website when it says 'Didn't load? Try again' because they don't notice that something has downloaded or is prompting them to save at the bottom of the screen. there's other options as well, such as just a window that comes up saying do you accept the EULA with a link to the EULA instead of displaying it in full so it's there but up to the user to read it.

however is there a way to not have it pop up every time the QS file is ran? it confuses our customers enough just when we have our own disclaimer that comes up and now we have to add another license agreement? is there maybe a way to store a cookie that says that the customer that ran the QS file on that computer has agreed to the license agreement X amount of days ago so they can run the QS program without that popup? or maybe a 'Remember this computer's choice' option.Īlso were YOUR (teamviewer) customers notified that there would be an additional item added to the module that we customized? i don't remember seeing that. In it's current form it's extremely annoying and potentially wasting a lot of my time and would raise questions as to if TeamViewer was fit for purpose and I might be better off looking at alternatives. Or as a paying customer using this to support my end users allow me as the admin to set a reg or something to suppress this and accept it company wide. I can accept that there is a legal requirement for the EULA, but why does it need to come every time, surely if the end user has already accepted it, it's served it's purpose, or if I have initiated a restart then surely it can be suppressed until the next time the software is opened by the end user. I arrange to remote on to a users PC to fix a problem, they download QS and accept the EULA, I remote on and do what I need to do, I now need to reboot the PC and can't regain access to the PC because the EULA has popped back up, my end user meanwhile is no longer at the PC because they've had to leave for a meeting. Just to add this is also a regular annoyance for me as well.

Teamviewer quicks